Help Center

US Shipping Time Estimates

All shoes are custom made upon order and can take 3+ Weeks in Production.

If you are located outside of the United States, please plan on 1-3 weeks of Shipment

 We ship all domestic orders priority through USPS and international orders through DHL.

** This does not include production time**

Any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package. 

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. To ensure there aren’t any surprise charges upon arrival to your country, you can contact your local customs office for current charges before you order.

If an item you select is out of stock, we will hold your order and try to contact you about selecting a replacement item. If we are unable to reach you within 3 hours, a refund will be issued for the out of stock item and the remaining items in your order will be shipped out immediately. 

Wrong or Invalid Shipping addresses will delay the processing of your order. Please respond to any emails asking for address verification!

If your order is flagged for fraud, processing will be delayed until we can verify the order is not fraud.

We will send you a tracking number via email within once we have created a shipping label for your order.

If you didn’t receive a tracking number from us within the expected window, please contact our support team.

You will also be able to click the "track my order" tab on our web menu to see the status of your package.

Please note that all shoes are custom made upon order.

Once a tracking number and shipping label are created the shoes will then go through production.

When they are complete USPS will pick up the shoes and the tracking number will begin to update.

Domestic Shipping: 3-5 Days

International Shipping 2-3 Weeks

We do our best to get all clothes and accessory orders shipped as soon as possible.

Once shipped it should take 3-5 days to arrive.

**Please Note that if your order consists of shoes and clothes, your order will be shipped once the shoes are done with production. We do not ship items separately, but all together** 

We will do our best to update an address upon a customers request.  Please know that once the order is placed in production it can be extremely difficult to pull the order from production and update the address. If that is the case we will proceed to ship the order with the initial address the customer provided. 

Any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package. 

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. To ensure there aren’t any surprise charges upon arrival to your country, you can contact your local customs office for current charges before you order.

Route is a service that you will add to your cart before checkout in order to receive its benefits. Route is a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. 

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience.

See terms and conditions: https://route.com/terms-and-conditions/

•  Once shipping carrier has received product and it has not moved, customer must file claim with Route within 30 days.                                  
• Shipping issues for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” can be approved no earlier than 5 days after “delivery date” and no later than 15 days to ensure it was not misdelivered or easily found around the premises.

• Photos required for damaged shipping issues

• Shipping issues for packages presumed to be lost (where the status is not "delivered") can be after 7 days (20 days for international) and within 30 days from the last checkpoint.

Each individual pair is handcrafted upon order

Due to the nature of our custom shoes the only returns or exchanges we accept are on apparel and accessories. To maintain health and safety standards for our employees, we do not accept returns or exchanges on worn items. We are sorry for any inconvenience this may cause. All custom shoes are final sale. However, apparel and accessories can be returned or exchanged.

If there is a defect with the item when it arrives, we will have a photo emailed to us. Management will then determine whether or not to have it shipped back to us and make the adjustment. 

Although, we wish we could accommodate all changes, we fulfill orders very quickly! Once your order has been confirmed, it may not be possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order. If your order has not shipped out yet when you contact us we can make the change for you but its not recommended.

All shoes are custom made upon order in why we do not do any returns or exchanges in regards to the custom shoes.

We customize the shoes in the size and style that was ordered by the customer.

We accept PayPal, Visa, Discover, MasterCard, Apple Pay, Amazon Pay

Your privacy is of utmost importance to us which is why we make sure to follow the highest of industry standards to ensure your personal information remains secure when you make a purchase through our site. We do this by encrypting credit card information through a secure socket layer (SSL), which is used across the internet for securely processing data. Once the transaction is complete, we do not store your credit card information, as it is used only for completing a purchase.

Unfortunately when there is a sale going on, all our designs/products are at a discounted price.

You won't be able to apply a discount code on-top of an already discounted item.

You can hold onto the discount code and use it at another time.

Every Shoe is custom made upon order.

When an order is placed we then order the shoes from our vendors the next day.

There is a 24 hour window for us to cancel your order. After that we unfortunately cannot cancel the order once production of the shoe has started.

If the order is clothing or accessories and it has not been shipped out yet, we will be able to cancel it.

Once an order has been shipped, after 30-Days we do not have any shoes sent back to us for correction. 

We cannot control the wear and tear of the shoes after 30-Days of a customer having them in their possession.

If shoes have a defect upon delivery, please email a photo to our customer service team:

support@dripcreationz.com

Yes, Drip Creationz is the # 1 custom shoe company in the world, and have fulfilled over 500k orders. 

Every custom shoe is individually handmade by one of our shoe creators that specializes in a specific design.

We now have over 50+ employees in our 1300sqft warehouse and are constantly growing each and every month.

Please note that all shoes are custom made upon order.

Once a tracking number and shipping label are created the shoes will then go through production.

When they are complete USPS will pick up the shoes and the tracking number will begin to update.

Domestic Shipping: 3-5 Days

International Shipping 2-3 Weeks

Contact us at: support@dripcreationz.com

Customer service will respond within 24 hours 

Drip Creationz does not have a store front.

The only way to purchase our custom shoes is thorugh our website: dripcreationz.com