Each individual shoe is HANDCRAFTED and made to order! Return option available with Kover Return Assurance.
Cancelation Policy
Orders placed on handcrafted items are final sale unless you add Kover Return Assurance to your order. Learn more about Kover Return Assurance below. To cancel an order, please reach out to us within 24 hours at support@dripcreationz.com. Once production on our handcrafted items begins, the order can not be canceled or exchanged.
Damaged Items
Have a problem with your order? Or a product is delivered damaged. Send us a photo and it will be addressed in 1 business day. From there our management team will be more than happy to determine if an item should be shipped back to us. You will have the option for a full refund or store credit.
Wrong and Incomplete Orders
Drip Creationz firstly apologizes deeply for any wrong or incomplete orders. Please let us know by email at support@dripcreationz.com within the first 48 hours of delivery, so we can make things right. Please attach order info and any photos in the email. We will send out the missing items or resend the order when necessary.
Returns or Exchanges
Due to the nature of our products* the only returns or exchanges we accept are on apparel and accessories. Custom shoes are final sale unless you add Kover Return Assurance. You can purchase Kover Return Assurance at checkout if you want the option to return custom shoes and receive a refund. If you choose to not purchase Kover Return Assurance, your order is final sale. You can learn more about Kover Return Assurance below. To maintain health and safety standards for our employees, we do not accept returns or exchanges on worn items. We are sorry for any inconvenience this may cause.
* All custom shoes are Final Sale unless you purchase Kover Return Assurance.
About Kover Return Assurance
Get peace of mind while purchasing final sale items when you add Kover Return Assurance.
You’ll have the option to return eligible final sale items for a refund by adding Return Assurance at checkout. We’ll calculate the cost based on all eligible items in your cart. Some exclusions will apply.
The item(s) must be new, unworn, unwashed, in the same condition in which you received them, without any traces of perfumes or other applied scents, and in the original packaging with tags attached.
Returns must be initiated within 2 days from the date your package is marked as delivered by the carrier.
To initiate a return, please email Drip Creationz at support@dripcreationz.com with your order number and reason for return.
We are unable to offer free return shipping on eligible item(s) returned. You are responsible for the return shipping fee at the carrier’s rate.
Return Assurance is currently only offered on orders shipping to addresses in the United States. Please note, the cost of Return Assurance is nonrefundable.