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FREE USA SHIPPING ON ALL SHOES

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:  
Route is a service that you will add to your cart before checkout in order to receive its benefits. Route is a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

  

Route Policies  

  •  Once shipping carrier has received product and it has not moved, customer must file claim with Route within 30 days.                                  
  • Shipping issues for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” can be approved no earlier than 5 days after “delivery date” and no later than 15 days to ensure it was not misdelivered or easily found around the premises.
  • Photos required for damaged shipping issues
  • Shipping issues for packages presumed to be lost (where the status is not "delivered") can be after 7 days (20 days for international) and within 30 days from the last checkpoint.