(Once Product is Shipped Not Including Production Time)
• 3 - 5 Days domestic delivery
• 2 - 4 week international delivery
• Route insurance offered at checkout to secure your package
RETURNS: • Shoe’s will be created guaranteed to the design, shoe style, and size you ordered or we will offer a refund
• Make sure if you select wrong size or address that you cancel within 24 hours of placing order
• Due to nature of our products all custom shoe orders are final sale. However, apparel and accessories can be returned or exchanged.
• Some designs may fit slightly larger, so we suggest you order half a size down on classic AF1 styles. Please ensure you select your correct sizing before placing the order as all orders are final past 24 hours
Please contact customer service:
1) We will create the shipping label for your order, which kickstarts everything
2) Your order will be assigned to a shoe creator who specializes in that specific design, and will begin the individually handcrafted shoe customization.
3) We take quality very seriously, in why there will be 3-4 inspections throughout the production process of the shoes.
4) At the end of completion a member of management will do one more final inspection before the shoes are put back in their box & then packed into a shipping bag.
5) From this point, shipped orders can take 1-3 days for domestic delivery and 2-4 weeks for international delivery.
6) Once the shoes get to you, all we ask is that you take good care of them since they are a custom specialty item, and not meant for vigorous use.